For colleges and universities
Help students find the right support and stay with it.
Students use their campus account to find counselling, health, accessibility and wellness services, then book appointments or register for workshops. Cater fits into your student portal or app, with reminders and follow-up on their phone.
Find a service, book it and keep going
- Service directory. Counselling, the health centre, accessible learning, groups and workshops, with the helplines and after-hours options your institution selects.
- Booking and registration. Use the campus account to book an intake appointment or a workshop place and receive reminders.
- Follow-up. Keep the next appointment or session in a series accessible from the student’s plan.
- Connected staff records. Write agreed booking information to the case-management or health-record system through an interface scoped with your IT team.
Clinical records stay in your existing systems. Your counsellors and nurses define the clinical workflows. External services, such as the student union’s health plan or a provincial helpline, remain available through links and directions.
Access and support for students
Students and staff use your identity service. SSO is included; we plan the directory connection with IT.
English and French are included, with additional languages and right-to-left layouts available. A lightweight experience supports older phones and weak connections, and the interfaces follow WCAG 2.2 AA.
Add 24/7 phone and in-app chat support for sign-in, bookings and navigation, answered in your institution’s name. Counselling and clinical responses remain with campus services. Your after-hours and crisis instructions stay visible.
The optional assistant helps with booking changes and forms, identifies itself as AI and routes care questions to campus staff.
We map staff workflow before launch. Reports compare eligible students, use and return visits so you can see demand across services.
Your institution’s service and information
Students see your name in the portal or on your own web address. Your institution owns the custom software, with its student data in a separate Canadian-hosted database and available for export.
A branded trust and privacy centre explains data use, hosting, security, service providers, AI, accessibility and privacy requests. We keep the platform information current for your institution’s approval.
See a student’s booking and the staff view
Kestrelle Wellness Fictional A fictional college. The student uses simulated campus sign-in, books a counselling intake and registers for a workshop. “See what staff see” opens the counselling appointment list and workshop registrations. A text reminder follows the registration.
Interactive product preview. The college and student are fictional; sign-in and campus-system connections are simulated. This is not a crisis service.
cater.mccauley.io/for-post-secondary#reviewers
For IT security, privacy and purchasing
- Identity and access. Use SAML or OpenID Connect with the multifactor authentication your identity provider enforces. Directory changes control access when students or staff leave.
- Hosting. Each institution has a separate deployment and database in a Canadian data centre region.
- System data. Your registrar and security team agree the fields used by the student-system feed.
- Review materials. Data-flow diagrams, security controls, the service-provider list and a WCAG 2.2 AA accessibility conformance report. Our engineers complete the HECVAT or your questionnaire and support the privacy impact assessment.
- AI. The optional assistant handles bookings and forms. Conversations are processed in Canada, and student information is not used to train models.
- Contract and supplier. Data export, return and deletion terms are set in the contract. McCauley Studios carries cyber and errors-and-omissions insurance.
Gap The security contact’s email address.
Cost and next steps
Each institution has a one-time launch fee and an annual licence. Gap the range most programs fall in, for the launch fee and for the annual licence Tell us which services you want to include and we’ll quote both.
Send a question or request a technical call with our engineers. We’ll work through your intake and purchasing process.