The tools to run your care service
Cater sits between off-the-shelf software and a custom build. Our team builds and maintains the core features, then tailors the workflows and patient experience to your service.
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Booking and intake
Let patients book appointments, complete assessments and register for programs online.
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Secure messaging and video
Offer care by message, hold video appointments and run group sessions, with secure follow-up between visits.
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Care plans and follow-up
Set tasks, check-ins and reminders by text, push notification or email. Review the answers with the patient’s plan.
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Payments and funded programs
Take payment for appointments, programs and monthly services. Track employer-covered sessions and orders for supplies.
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Care team workspace and reporting
Review plans, messages and check-ins together. See who needs follow-up and how people are using your program.
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AI patient assistance
Help patients with bookings, forms and approved care information in their language. The assistant identifies itself as AI and hands off to a person.
A patient-app screen beside the care team workspace.
Community and peer support. Add moderated groups where patients can share experiences, with staff or trained peers facilitating.
Your own iPhone and Android apps, with web access to match. Branded apps are published through your organization’s App Store and Google Play accounts.
Connect your systems and health data. Link to Jane, PS Suite, Accuro, Epic or Meditech, as well as Apple Health, Health Connect and connected devices. Your team can use the APIs to build further connections.
Build a service your business owns
Your app, website and patient messages carry your name. You decide how the service works and what to add next.
The custom software we build belongs to your business. You hold a permanent licence to the Cater core in your deployment, and retain a working copy and your data if you leave.
One journey under two fictional clinic names, with the app icon, a text message and an email shown under each.
Support and access for your patients and team
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24/7 patient support, under your name
Add human help by phone and in-app chat for setup, sign-in, bookings and payments. The support team answers in your name, in English, French and the additional languages agreed for your service. Clinical questions go to your care team. Priced separately for branded apps and custom programs.
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Multilingual patient experiences
English and French from launch, with additional languages and right-to-left layouts for the communities you serve.
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Single sign-on included
Staff use their organization’s sign-in, such as Microsoft Entra ID or Okta. Patients can use Google or Apple. Included on every offer.
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Your branded trust and privacy centre
Give patients one place to understand data use, hosting, security, service providers, AI and accessibility, and to make privacy requests. Included on every offer; we keep the platform information current.
Accessible on more devices. Patient and staff tools follow WCAG 2.2 AA. A lightweight web experience serves older phones and weak connections; selected app tasks can work offline and sync later.
Canadian hosting and ongoing maintenance. We host the patient records, maintain the software and supply the privacy and security documentation for your review.
Fernwick Clinic Fictional A sample trust and privacy centre under Fernwick Clinic’s brand. Show navigation for data and hosting, security, service providers, AI, accessibility and privacy requests. Make it clear that the displayed organization and information are fictional.