For founders
Launch your healthcare service, not a software project.
Build your patient journey, care workflows and payments on Cater. We provide the apps and care team workspace, tailor them to your service and keep the software running as your business grows.
The free trial runs on the shared Cater app.
What you can build on Cater
An ongoing relationship with patients gives you a way to introduce the next service, work with another payer and develop more than one source of revenue. Cater gives those services a common patient experience and the tools to run them.
Built for your company, owned by it
Your brand. Publish your apps through your own App Store and Google Play accounts. Your website, messages and patient experience carry your name.
Your custom software. The work we build specifically for your service belongs to the business. It becomes an asset you can develop as you add services. You also hold a permanent licence to the Cater core in your deployment and keep a working copy if you leave.
Access for your developers. Your team can work with the source code and read and write your data through documented FHIR APIs. You can export the data at any time.
Shaped to your service
Describe the workflow you need. We build it, show you a working preview and release it after you approve it.
The walkthrough of one change, from request to working preview.
Run a new service on Cater or connect it to Jane, PS Suite, Accuro or another record system. The launch includes one integration; we map the data and staff workflow with you.
English and French are included, with further languages and right-to-left layouts available. For branded apps, your own English and French content is translated with human review and your approval of clinical wording. Patients can use an app, the web or a text-message link; the lightweight experience supports older phones and weak connections.
Staff use your organization’s identity provider or Google; patients can use Google or Apple. SSO is included on every offer. Patient and staff tools follow WCAG 2.2 AA.
Try an online care service
A fictional clinic offering care by message. The patient completes a short assessment and pays the monthly fee. “See what the clinic sees” opens the clinician’s queue, a reply by secure message and a prescription sent to a simulated pharmacy for delivery. Advance two weeks to receive a follow-up check-in by text link.
Interactive product preview. The clinic and patient are fictional; prescribing and pharmacy delivery are simulated.
Pricing and three-year costs
| Offer | To launch | Each month | Over three years |
|---|---|---|---|
| Your branded app | $15,000 | $1,000 for up to 250 patients using it in a month, or $2,500 above that | $51,000 at $1,000 a month, or $105,000 at $2,500 |
| The shared Cater app | Nothing | $200 after 14 days free, with no card | $7,200 |
- What the price counts.
- A monthly active patient is someone who signs in or has an appointment, message, form or check-in recorded that month. Clinicians, staff and sites are not counted separately.
- Launch package.
- Your iPhone and Android apps and website, published under your name; one configured service; and one integration with a record system, your payment processor, or Apple Health and Health Connect.
- Monthly service.
- Canadian hosting, maintenance, app-store releases, current privacy and security documentation, and three change credits each month.
- Changes and integrations.
- A credit costs $150. Small changes use one credit, medium changes four and large changes ten. We agree the size before starting; larger work is quoted.
- Third-party costs.
- Developer accounts, text-message, video and card-processing charges are passed through at cost and itemized. Cater’s default processor adds a 0.5% platform fee; connecting your own processor removes that fee.
- The shared Cater app.
- Booking, forms, care plans and secure messages, with your logo and “Powered by Cater”. You also get your own web address, SSO and a branded trust and privacy centre. Monthly add-ons are AI assistants ($100), video visits ($50) and community ($50). Custom work and integrations belong to the branded offer.
- Patient support centre.
- 24/7 human help under your name is priced separately for branded apps and custom programs. It is not available on the shared app.
- Moving to a branded app.
- Your data and setup carry over. Up to three months of shared-app fees count toward the launch package.
- Leaving.
- Gap the minimum term and the notice period Data export is available throughout.
Prices are in Canadian dollars, before tax. Three-year figures show the listed launch and monthly fees, excluding add-ons, extra changes and third-party usage.
Running the service
Who helps patients use it?
Your staff can answer directly, or you can add Cater’s 24/7 patient support centre. Human agents answer in your name by phone and in-app chat, helping with setup, sign-in, bookings and payments. Care questions follow the route you set to your clinicians.
What does the AI assistant do?
It handles administrative tasks and answers from care content your clinicians approve. They review it before launch and after changes. It identifies itself as AI, follows your escalation protocol and hands over to a person when asked.
What do patients know about their data?
Your branded trust and privacy centre explains hosting, security, service providers, AI, accessibility and privacy requests. Cater keeps the platform details current; you approve the privacy notice.
Where are patient records kept?
In Canada, under a data-processing agreement with the organization responsible for the records. We supply data-flow diagrams and security documentation for your privacy review.
Start with a trial or a plan for your service
Try the shared app for 14 days, or tell us what you’re building. For a branded service, we’ll put together the scope, staff workflow and price.